Complaints

Complaints Procedure

The National Centre for Action on Child Sexual Abuse (National Centre) believes that anyone should be able to make a complaint regarding our services, knowing it will be fairly investigated, is free from bias and in accordance with the principles of natural justice and procedural fairness. To this end, we have a detailed complaints procedure.

Complaints can be received in person, via phone, email or in writing.

You can make a complaint in two ways:

An informal complaint. We will contact you within 2 working days and will endeavour to resolve these quickly, without the need for further action.

A formal complaint which may follow on from informal complaints. These will be acknowledged within 2 working days and we will aim to resolve within 14 working days. Where we’re not able to resolve the complaint within 14 working days, we will inform you of the progress of the investigation and any further steps.

If you feel your complaint has not been resolved following this, we have an appeals process.

Confidentiality

The National Centre recognises that complaints and subsequent actions can be complex experiences for all those involved. As such, complaints received by the National Centre will be treated as confidential. In some instances, it may be necessary to share complaints with the Department of Social Services. This is only done when appropriate and in consultation with the complainant. Complaints that are of a child protection nature which will be addressed in accordance with child protection laws and reporting obligations.

Contact details:

Email us: complaints@nationalcentre.org.au
Telephone: 0417 919 722
In writing: PO Box 3335, Richmond, VIC, 3121

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Understanding child sexual abuse

Ngagagee Ngulu Murrup Durra (‘The Ngagagee project’)
Preventing repeat child exploitation material offending: An international evaluation of the CEM-COPE Program
Conceptualising and Estimating the Costs of Child Sexual Exploitation (Phase One of Australian Study into Economic Costs of Child Sexual Exploitation)
An environmental scan of Child Sexual Abuse related workforce training offerings in Australia
Enhancing the capability of Australia’s Primary Health Workforce to respond to child sexual abuse
CHANGE – curtailing harm and navigating growth: evidence for change pathways of young people who have engaged in harmful sexual behaviour
Amplifying the voices of victim-survivors: Advancing the harmful sexual behaviour evidence base – the Ava project
Reshaping the Conversation: Development of a shared language and preferred definitions guide endorsed by victims and survivors of child sexual abuse
Building a knowledge frame for responding to the needs of children and young people who have engaged in harmful sexual behaviour
Children and Young People’s Safety Project
Child safe practices using contextual safeguarding strategies
The more I talk, the stronger I get: unlocking our past to free our future
Delivering trauma-informed support for child sexual abuse victims in Victoria: mapping the knowledge gaps and training needs of the specialist sectors
Online child sexual victimisation and associated mental health outcomes
Differentiating adverse childhood experience profiles of male youths who exhibit harmful sexual behaviours

Response to child sexual abuse

Ngagagee Ngulu Murrup Durra (‘The Ngagagee project’)
Preventing repeat child exploitation material offending: An international evaluation of the CEM-COPE Program
Evaluation of the Multi-Agency Investigation & Support Team
Conceptualising and Estimating the Costs of Child Sexual Exploitation (Phase One of Australian Study into Economic Costs of Child Sexual Exploitation)
Effect of multi-agency deliberation on perceptions of risk in responses to child abuse and neglect
The Australian child sexual abuse attitudes, knowledge and response study
CHANGE – curtailing harm and navigating growth: evidence for change pathways of young people who have engaged in harmful sexual behaviour
Improving legal, policy and practice responses to the intersection of domestic violence perpetration and child sexual abuse offending
Into the war zone: disclosure and disbelief in the Family Court
Understanding the experiences of child sexual abuse disclosure in Australia in the wake of the Royal Commission
Building trauma-responsive sexual health and relationship education
Learning from victims and survivors about what helps disclosure and responses to child sexual abuse
Amplifying the voices of victim-survivors: Advancing the harmful sexual behaviour evidence base – the Ava project
The dignity by design project: survivor-led system redesign
Evaluating a harmful sexual behaviour education program in a residential care setting
Community as experts: investigating the context, needs and help-seeking pathways for child sexual abuse survivors and their supporters in the NSW Bega Valley
Developing and implementing a framework for abuse prevention through culture change and organisational development
Reshaping the Conversation: Development of a shared language and preferred definitions guide endorsed by victims and survivors of child sexual abuse
Building a knowledge frame for responding to the needs of children and young people who have engaged in harmful sexual behaviour
Australian Child Maltreatment Study
Children and Young People’s Safety Project
Child safe practices using contextual safeguarding strategies
Enhancing the capacity of rural and regional respectful relationship educators
Strengthening relationships and connections for young people in therapeutic residential care
The safeguarding capability of adults in Catholic Church ministries: a global perspective
Creating safer futures: raising public awareness of child sexual abuse among young adults through digital storytelling
Survivor perspectives on institutional use of child sexual abuse material
The more I talk, the stronger I get: unlocking our past to free our future
Delivering trauma-informed support for child sexual abuse victims in Victoria: mapping the knowledge gaps and training needs of the specialist sectors
Online child sexual victimisation and associated mental health outcomes
Differentiating adverse childhood experience profiles of male youths who exhibit harmful sexual behaviours

Needs of victims and survivors

Ngagagee Ngulu Murrup Durra (‘The Ngagagee project’)
Evaluation of the Multi-Agency Investigation & Support Team
The Australian child sexual abuse attitudes, knowledge and response study
An environmental scan of Child Sexual Abuse related workforce training offerings in Australia
Enhancing the capability of Australia’s Primary Health Workforce to respond to child sexual abuse
Improving legal, policy and practice responses to the intersection of domestic violence perpetration and child sexual abuse offending
Into the war zone: disclosure and disbelief in the Family Court
Understanding the experiences of child sexual abuse disclosure in Australia in the wake of the Royal Commission
Building trauma-responsive sexual health and relationship education
Learning from victims and survivors about what helps disclosure and responses to child sexual abuse
Amplifying the voices of victim-survivors: Advancing the harmful sexual behaviour evidence base – the Ava project
The dignity by design project: survivor-led system redesign
Supporting continuous quality improvement in safeguarding at Hockey Australia and other national sporting organisations
Evaluating a harmful sexual behaviour education program in a residential care setting
Community as experts: investigating the context, needs and help-seeking pathways for child sexual abuse survivors and their supporters in the NSW Bega Valley
Enhancing the capacity of rural and regional respectful relationship educators
Creating safer futures: raising public awareness of child sexual abuse among young adults through digital storytelling
Survivor perspectives on institutional use of child sexual abuse material
The more I talk, the stronger I get: unlocking our past to free our future

Prevention of child sexual abuse

Ngagagee Ngulu Murrup Durra (‘The Ngagagee project’)
Preventing repeat child exploitation material offending: An international evaluation of the CEM-COPE Program
Conceptualising and Estimating the Costs of Child Sexual Exploitation (Phase One of Australian Study into Economic Costs of Child Sexual Exploitation)
The Australian child sexual abuse attitudes, knowledge and response study
An environmental scan of Child Sexual Abuse related workforce training offerings in Australia
CHANGE – curtailing harm and navigating growth: evidence for change pathways of young people who have engaged in harmful sexual behaviour
Evaluating a harmful sexual behaviour education program in a residential care setting
Developing and implementing a framework for abuse prevention through culture change and organisational development
Building a knowledge frame for responding to the needs of children and young people who have engaged in harmful sexual behaviour
Australian Child Maltreatment Study
Strengthening relationships and connections for young people in therapeutic residential care
Differentiating adverse childhood experience profiles of male youths who exhibit harmful sexual behaviours

Identification of child sexual abuse

The Australian child sexual abuse attitudes, knowledge and response study
An environmental scan of Child Sexual Abuse related workforce training offerings in Australia
Enhancing the capability of Australia’s Primary Health Workforce to respond to child sexual abuse
Supporting continuous quality improvement in safeguarding at Hockey Australia and other national sporting organisations
Evaluating a harmful sexual behaviour education program in a residential care setting
Developing and implementing a framework for abuse prevention through culture change and organisational development
Children and Young People’s Safety Project
The safeguarding capability of adults in Catholic Church ministries: a global perspective

Disclosure of child sexual abuse

Ngagagee Ngulu Murrup Durra (‘The Ngagagee project’)
The Australian child sexual abuse attitudes, knowledge and response study
An environmental scan of Child Sexual Abuse related workforce training offerings in Australia
Enhancing the capability of Australia’s Primary Health Workforce to respond to child sexual abuse
Improving legal, policy and practice responses to the intersection of domestic violence perpetration and child sexual abuse offending
Into the war zone: disclosure and disbelief in the Family Court
Understanding the experiences of child sexual abuse disclosure in Australia in the wake of the Royal Commission
Learning from victims and survivors about what helps disclosure and responses to child sexual abuse
Supporting continuous quality improvement in safeguarding at Hockey Australia and other national sporting organisations
Community as experts: investigating the context, needs and help-seeking pathways for child sexual abuse survivors and their supporters in the NSW Bega Valley